On a Wall Near You

Shipping Policy

Last updated: February 2026

Thank you for shopping with On a Wall Near You. We’re passionate about getting beautiful wall art into your home as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

 

All orders are carefully prepared and dispatched from our warehouse in the UK. We aim to process and dispatch orders within 2–3 business days of receiving payment. Orders placed on weekends or UK public holidays will begin processing on the next working day.

You will receive an email confirmation once your order has been placed, and a second notification with tracking information once your order has been dispatched.

 

We offer the following shipping options for customers within the United Kingdom:

 

Standard Delivery

•       Estimated delivery: 3–5 business days

•       Tracked service via Royal Mail or equivalent courier

 

Express Delivery

•       Estimated delivery: 1–2 business days

•       Fully tracked and signed-for service

•       Flat rate of £9.99

Please note that delivery times are estimates and may vary during busy periods such as Christmas, Black Friday, and bank holidays.

 

We ship worldwide! International orders are sent via a tracked courier service. Estimated delivery times and rates vary by destination:

 

Europe

•       Estimated delivery: 5–10 business days

•       Flat rate of £12.99

 

USA & Canada

•       Estimated delivery: 7–14 business days

•       Flat rate of £14.99

 

Rest of World

•       Estimated delivery: 10–21 business days

•       Flat rate of £16.99

 

All international shipments are tracked. You will receive a tracking number once your order has been dispatched so you can monitor your delivery.

 

For orders shipped outside the UK, your order may be subject to customs duties, import taxes, or handling fees imposed by your country’s customs authority. These charges are outside our control and are the responsibility of the customer.

We are not able to predict what, if any, charges may apply. We recommend checking with your local customs office before placing an order if you are unsure.

 

We take great care in packaging all wall art to ensure it arrives safely. Prints are shipped flat in rigid board-backed envelopes or rolled in protective tubes, depending on size. Framed pieces are wrapped in protective materials and shipped in double-walled boxes.

We use eco-friendly packaging materials and recycle wherever possible.

 

We want you to love your purchase. If your order arrives damaged, please contact us within 48 hours of delivery with:

•       Your order number

•       A description of the damage

•       Clear photographs of the damaged item and packaging

 

We will arrange a replacement or refund as quickly as possible.

 

If your order has not arrived within the estimated timeframe, please allow a few extra days before getting in touch, as delays can occasionally occur with postal services. If your order is significantly overdue, please contact us and we will investigate on your behalf.

 

Please ensure your delivery address is correct before placing your order. We are not responsible for orders that are delayed or undelivered due to an incorrect address being provided. If you notice an error in your address, please contact us immediately at

 

onawallnearyou@gmail.com

 

We will do our best to update your details before dispatch, but we cannot guarantee changes can be made once an order has been processed.

 

If you have any questions about your order or our shipping policy, please don’t hesitate to get in touch. We’re happy to help.

 

Email: onawallnearyou@gmail.com

Website: www.onawallnearyou.com

 

We aim to respond to all enquiries within 1–2 business days.